Useful Information

How to use the Support Desk

If you wish to use our Support Desk, please contact us as follows:

By telephone: 0208 004 7252

By email: support@purbeckinsurance.co.uk

If you are contacting us by email, please quote your policy number in any correspondence and provide as much detail as possible

How to make a claim

If you wish to make a claim, please contact us as follows:

By post:
Purbeck Insurance Services
20 - 22 Wenlock Road
London
N1 7GU

By email: support@purbeckinsurance.co.uk

By telephone: 0208 004 7252

Please quote your policy number in any correspondence

How to cancel your policy

You can cancel your policy within the first 14 days of the policy being issued and provided there is no claim to be paid, your premium will be refunded in full

After the 14 day cooling off period, you can still cancel the policy at any time by writing to us. You will be entitled to receive a pro-rata premium refund

If you wish to cancel your policy, please contact us as follows:

By post:
Purbeck Insurance Services
20 - 22 Wenlock Road
London
N1 7GU

By email: contact@purbeckinsurance.co.uk

By telephone: 0208 004 7252

Please quote your policy number in any correspondence

How to make a complaint

We take all complaints seriously and we will do our best to resolve all customers' problems promptly

If you wish to make a complaint, please contact us as follows:

By post:
Purbeck Insurance Services
20 - 22 Wenlock Road
London
N1 7GU

By email: contact@purbeckinsurance.co.uk

By telephone: 0208 004 7252

Please quote your policy number and (if relevant) claim reference number in any correspondence

If after making a complaint, you feel that the matter has not been resolved satisfactorily, then you may, if eligible, contact the Financial Ombudsman Service ("FOS")

The FOS operates a dispute resolution facility for consumers, micro-enterprises (small businesses), small charities and trustees. An eligible complaintant has up to six months to register a complaint with the FOS if the outcome was not to their satisfaction. Should it prove necessary for the FOS to make a determination and the complainant accepts it, then we are bound by that determination up to a specified maximuum amount

You can contact FOS at:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Tel: 0800 0234 567 (normally free for landline users)
Tel: 0300 1239 123 (charged at the same rate as 01 or 02 numbers on mobile phone tariffs)
E-Mail: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk

Making a complaint to the FOS does not affect your rights under this insurance policy

You may also refer you complaint to the EU Online Dispute Resolution ("ODR") platform. Upon receipt of your complaint the ODR will escalate your complaint to your local dispute resolution service - this process is free and conducted entirely online. You can access the ODR platform on https://ec.europa.eu/consumers/odr/